Working with Landowners

Photo by Kyle Marquardt

As an energy infrastructure company with operations in three countries, we’re proud of the relationships we've built with close t0 100,000 landowners across our pipeline and asset network.


How We Engage with Landowners

Building and managing relationships with landowners across North America is critical to our success. That's why we've developed a set of principles to ensure our interactions with landowners are conducted in a positive and consistent manner.

Our Guiding Principles are aligned with TransCanada’s Stakeholder Engagement Commitment Statement and rooted in our core values of Safety, Integrity, Responsibility and Collaboration.

Read more in our 2017 CR report (3.62 MB)

In all interactions with landowners we are committed to being:

We recognize the importance and value of developing and maintaining relationships with landowners that are based on respect and trust. We seek to understand, document and resolve landowner concerns through collaborative and mutually beneficial means.

We engage landowners early and often. Engaging means listening, providing accurate information and responding to questions in a prompt and consistent manner. We use honest and transparent business practices to build strong relationships.

Our goal is to develop mutually beneficial relationships that are fair and reasonable, balancing landowner concerns and perspectives with business needs.

We fulfill our commitments and take ownership for our actions. We carry out our business activities in compliance with our corporate policies and applicable laws and regulations.

We conduct ourselves in a professional and courteous manner, remaining open and frank and taking concerns seriously.

We recognize that land records are an important asset that must be carefully managed. We use best practices with respect to records management and the protection of private information.

Case Study

CASE STUDY:

Landowner Engagement in Action

The Keystone Pipeline System is very extensive, and from planning to construction, we had many conversations with landowners along the way. Our representatives attend community information events, home and site visits, town halls – you name it. But we believe in doing things face-to-face.

It involves a lot of commitment and effort, but when people like Nebraska farmer Charles Barber speak positively about the respect he received from us, we know it's all worth it.

To hear Charles’ experience with TransCanada firsthand, watch this video:

WATCH VIDEO


Safety

Being a good neighbour means being a safe neighbour, which is why safety considerations factor into everything we do. We strive for a zero incident workplace and maintain a top safety record across our operations.

If you live or work near one of our pipelines or facilities, please download one of our booklets on our safety policies and procedures, in the safety section of our website.


Contact

Do you live or work near a TransCanada pipeline or facility?

Before you dig or cross, visit the Click Before You Dig website.

Please contact us for any additional questions or concerns you may have, or call the Landowner helpline in your country:

Canada:
1.866.372.1601

United States:
1.877.287.1782

United States – Columbia Pipeline Group (CPG):
1.304.357.3625 (Main Hotline)
1.888.499.3450 (Project Hotline)

For CPG landowners, visit us here.

Mexico:
01.800.111.3333

Resources for Landowners

Additional information for landowners can be found in the following brochures.

Brushing Brochure (CA)
0,74 MB, PDF Voir
Brushing Brochure (FR)
0,62 MB, PDF Voir
Ditching Brochure (CA)
0,77 MB, PDF Voir
Ditching Brochure (FR)
0,75 MB, PDF Voir
Your Safety Our Integrity (CA)
0,43 MB, PDF Voir
Your Safety Our Integrity (FR)
0,16 MB, PDF Voir
Your Safety Our Integrity (US)
0,43 MB, PDF Voir
Your Safety Our Integrity (SP)
0,15 MB, PDF Voir
Pipeline Safety and Agriculture (CA)
0,73 MB, PDF Voir
Pipeline Safety and Agriculture (FR)
0,66 MB, PDF Voir
Pipeline Safety and Agriculture (US)
0,77 MB, PDF Voir
Pipeline Safety Oil (CA)
0,70 MB, PDF Voir
Pipeline Safety Oil (SP)
0,68 MB, PDF Voir
Work Safely Factsheet
3,00 MB, PDF Voir
Work Safely Factsheet (FR)
2,80 MB, PDF Voir
Guidelines for Construction (US)
0,30 MB, PDF Voir
Affected Public Brochure – Gas (CA)
1,41 MB, PDF Voir
Affected Public Brochure – Oil (CA)
1,24 MB, PDF Voir
adobeApplication Adobe Reader

Pipelines and Facilities Located near You

With more than 91,500 km (56,900 miles) of pipelines, you can find our facilities in hundreds of communities throughout North America. View our map for more information.

Remember that if you’re planning to dig or cross, visit the Click Before You Dig website.

VIEW ASSET MAP

Image of TransCanada's landowner overview content panel image

Frequently Asked Questions

All landowners will receive fair and equitable compensation for the land easements granted. For further questions about compensation, please contact your Land Representative.

TransCanada works very closely with landowners to identify special circumstances, land restrictions, access routes and other construction requirements to minimize disturbance to the land, the landowner and the environment.

Your safety is our top priority. Learn more about how we keep you safe through the operation of our pipelines and assets by reading about emergency preparedness.

Working closely with you, there are various techniques our environmental experts use to return the land along the pipeline right-of-way to the original condition, use and biological diversity that existed before construction.

One of the most important elements when designing a new pipeline is determining the route the pipeline will take. Where possible, TransCanada tries to minimize the route length and use existing pipeline right-of-ways or other linear disturbances that have previously established corridors, which will minimize the social and environmental effects.

If a new right-of-way must be established, TransCanada works with landowners, stakeholders and Indigenous communities to ensure that valuable information is gathered and incorporated into the final route.

Generally, normal agricultural equipment can cross the pipeline as long as it is being operated within manufacturer specifications. Equipment is usually reviewed at the time we receive an easement from a landowner. If you are unsure if your agricultural equipment meets the safety criteria, please contact your Land Representative.

The documents attached to the 'Resources and Landowners' section above are intended for individuals undertaking various activities along TransCanada’s rights-of-way. Our primary concern is for public safety and to help ensure the continuous safe flow of North America’s energy supplies. If you need information beyond what’s provided here, please contact your Land Representative.

We connect with our key community stakeholders on an on-going basis through an Integrated Public Awareness (IPA) program in both Canada and the United States. The IPA is a coordinated approach to inform the public of the location of TransCanada facilities and activities. The level of public awareness provided and the frequency of contact maintained with affected stakeholders is dependent on the specific needs and risks of each region. If you have questions about this, please contact your Land Representative.

In the unlikely event of an incident, TransCanada takes full responsibility for cleanup, equipment and cost.

Read more about our emergency preparedness.

Caring for pipelines throughout their lifecycle and operating safely means removing aging pipelines from service. While properly monitored, inspected and maintained pipelines are built to last for decades, eventually shippers no longer need to transport their product on our pipeline systems.

If you’ve had pipeline on your property for many years, nothing will change. TransCanada will pay for all costs associated with the retirement, including clean-up of the surrounding area and reclamation to current environmental standards. We will ensure that the pipeline is retired safely and with minimal impacts to landowners or the environment.