Safety Is Our Top Priority

Our goal is for our pipeline and energy facilities to operate safely every day so that the public, our employees and the environment aren’t affected by an incident involving our assets. Safety is, and always will be, our top priority.

Call or Click Before You Dig

Whether you’re digging a foundation on a commercial jobsite, a swimming pool in your backyard or planting a tree, always know what’s below first. Before putting a shovel in the ground, contact your local One-Call Centre to have all underground utilities located and marked free of charge.

Consequences of unsafe digging include:

  • Risk of serious injuries and death
  • Fines and repair costs to fix the underground utility line(s)
  • Interrupted services such as electricity, gas and water

To ensure everyone’s safety, always call or click before you dig.


Online locate requests:

Mobile phone apps:
Alberta: Dig Info AB
Saskatchewan: Sask 1st Call
Quebec: Info-Excavation

One-Call Centres:
BC: 1.800.474.6886
Alberta: 1.800.242.3447
Saskatchewan: 1.866.828.4888
Manitoba: 1.800.940.3447
Ontario: 1.800.400.2255
Quebec: 1.800.663.9228


Online locate requests:
One Call Center: 811


One Call Center:
All states: 01.800.111.333

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Contact Us Before You Cross

Before crossing or completing work close to any of our facilities, it is imperative to contact us first to obtain permission. “Crossing” can mean building or installing a temporary or permanent structure across, along or underneath a pipeline right of way or facility site. 

Crossing could also mean driving a vehicle, mobile equipment or machinery along or across the right-of-way or site.

Once you’ve received permission from us, you can contact your local One-Call Centre.

The following list of activities and installations are generally not permitted by TransCanada on its right-of-ways:

  • Aggregate development
  • Airport runways
  • All-terrain vehicle function or rally
  • Blasting
  • Boat launch
  • Campsites
  • Cathodic protection devices/facilities (i.e., ground beds)
  • Concrete slabs (not for pipeline supports) (i.e., footings)
  • Dugouts
  • Feedlots
  • Golf courses
  • Junkyard
  • Lake (man-made)
  • Livestock feeders
  • Mini golf courses
  • Mining development
  • Parking lots
  • Quarries
  • Rifle ranges
  • Community gardens
  • Permanent structures
  • Seismic activities
  • Septic tanks
  • Service stations
  • Storage
  • Structures (house, barn, sheds etc.)
  • Tanks
  • Tennis courts
  • Waste disposal sites
  • Weighing stations
  • Work camps

When in doubt, or if you need more information, please contact us:


Phone: 1.877.872.5177
Email (Quebec)



Phone: 1.877.287.1782


Canadian Crossing Applications: What You Need to Know

Our company is committed to the safety of everyone living or working near our pipelines and associated facilities. Please keep in mind that certain activities can pose a risk to a pipeline and the people around it.

To ensure our pipelines and facilities operate safely, written consent from TransCanada must be obtained in Canada before any of the following:

  • Constructing or installing a facility across, on, along or under a TransCanada pipeline right-of-way
  • Conducting ground disturbance (excavation or digging) on or within the prescribed area (30 metres or 100 feet from the centreline of the pipeline)
  • Driving a vehicle, mobile equipment or machinery across a TransCanada pipeline right-of-way outside the travelled portion of a highway or public road
  • Using any explosives within 300 metres or 1,000 feet of TransCanada’s pipeline right-of-way
How to Apply For Consent In Canada

1. Fill out a crossing application: 
When planning, and before any of the work or activities listed above can begin, a request for consent must be submitted to TransCanada.

2. Application assessment and consent: 
Once your information has been assessed and potential impacts have been evaluated, TransCanada may: 

a. Grant consent without any conditions 
b. Grant consent that requires certain conditions to be met to assure safety, or 
c. Not grant consent

3. Work or activity: 
Once consent has been granted, the party completing the work or activity must contact or 811 (US) at least three business days before beginning the work. 

TransCanada will send a representative to mark the location of any pipeline facilities. That representative must be present to oversee the work, so please plan your work schedule accordingly. Approvals documentation must also be kept onsite at all times.

Want to learn more?

Design characteristics of a crossing
(PDF, 148 KB)

General conditions for construction near TransCanada ROW and facilities
(PDF, 336 KB)

What You’ll Need to Submit an Application:

1. A request letter or email containing:

 a. Applicant full name, address and contact telephone number/email address
 b. Specific details of the proposed activity
 c. Legal location (e.g., LSD and/or GPS) of the activity

2. Drawing(s)/survey plans clearly identifying your proposed activity/facility in relation to our affected facilities. TransCanada facilities must be labelled.

3. TransCanada may request completion of a TransCanada Crossing Information Requirements form depending on the activity being completed. 

Working Safely

Affected Public Booklet - Gas - Canada – EN 1.70 MB, PDF View
Affected Public Booklet - Gas - Canada - FR 3.53 MB, PDF View
Affected Public Booklet - Oil - Canada - EN 1.45 MB, PDF View
Excavators Booklet - Gas - Canada - EN 1.72 MB, PDF View
Excavators Booklet - Gas - Canada - FR 1.53 MB, PDF View
Excavators Booklet - Oil - Canada - EN 1.64 MB, PDF View
Work Safety Booklet - Canada - EN 3.00 MB, PDF View
Work Safety Booklet - Canada - FR 2.72 MB, PDF View