Improvements are well under way to update the Customer Express website and Toll Calculator. We’re currently in the process of revising these tools to improve the technology platform and incorporate new content.

“The Customer Express website and Toll Calculator have been extremely well received by customers and stakeholders across North America,” says Patrick McCausland, Manager of Marketing. “We’ve seen a steady increase in traffic since the site was launched in 2004. One interesting statistic is the fact that 69 per cent of the visits are now from the United States.”

Features being built into the new Customer Express site will include:

1. Improvements in website navigation to facilitate increasing content
2. Incorporation of a content management system, which will ensure a platform for managing growing content in an efficient and reliable manner
3. Scalable design that allows easy incorporation of new systems, such as GTN, Northern Border and ANR/GLGT
4. An increased focus on content, such as capacity and Open Seasons

One of the key applications found on Customer Express is the Toll Calculator. The Toll Calculator is also being revised to incorporate ANR pipeline and storage content. The Toll Calculator is a planning tool that helps users to understand the transportation costs from a receipt point to a delivery point, allowing changes to currency and units. It also provides fields that allow for inserting gas prices to determine potential net forward / back. The original Toll Calculator was launched in June 2005.

“Many customers have been involved in providing feedback on the original websites, and a lot of those suggestions have been incorporated into the new design,” says Perry Coultrup, web project business champion. “We’re making great progress, and customers can expect to see the new Customer Express website and Toll Calculator early in 2008.”

Look for additional updates on the new Customer Express website and Toll Calculator in future issues of Update magazine. For more information on the Customer Express website or Toll Calculator, contact Patrick McCausland at 403.920.5831 or Perry Coultrup at 403.920.2273.