The annual Customer Satisfaction Survey was conducted in the fall. As in past years, the market research firm Ipsos Reid conducted the survey on our behalf, using telephone, web-based questionnaires and targeted one-on-one interviews. We would like to thank those who participated in the 2007 survey. The feedback from the survey provides a very important snapshot that shows areas where we're clearly hitting the mark and how we've improved, and also identifies areas for further improvement. The results from this survey are also used in the development of objectives for 2008 and beyond.

“We’re very pleased with the response from people who wanted to participate in the survey. This is a very busy period, and we appreciate our customers taking the time to provide us with candid feedback,” says Max Feldman, senior vice-president, Canadian and Eastern U.S. Pipelines. “The survey results help us identify issues important to our customers and focus on any key gaps. It’s all part of our commitment to continuously improve and find new ways to add value for customers.”

Look for the results of 2007 survey in the January issue of Update. For more information on the 2007 Customer Satisfaction Survey, please contact Patrick McCausland at 403.920.5831.