Whether it’s a question on a new service or providing training for new staff, our Customer Service team has a variety of ways to help you get the most out of TransCanada’s systems and services.

Customer Service Meetings
TransCanada’s Customer Service team recently completed a series of meetings with customers in Montreal, Toronto, Winnipeg and Calgary. These annual meetings typically focus on questions regarding the Mainline System.

“These sessions are always well attended and are a great opportunity to meet with customers about issues that are important to them,” says Barb Miles, manager, Contacts & Billing. “Many of the topics covered come directly from questions received by our Call Centre. For example, one of the topics customers wanted to know more about was how to take advantage of Alternate Receipt Points to improve flexibility and efficiency. This was an excellent forum to address those questions.”

A copy of the Customer Service presentation can be found on the Customer Express website.

One-on-One Workshops
Our Customer Service team often visits customers to facilitate one-on-one workshops on a variety of topics such as helping new staff learn how to transact with our systems, or providing refreshers for existing staff on how to get the most out of our services. We’ve even held feedback sessions where customers can choose the discussion topics.

“The dynamic nature of our industry means many customers are bringing on new staff or existing employees are changing roles,” says Steve Emond, vice-president, System Design and Commercial Operations. “It’s important that we help ensure these individuals are knowledgeable about our services and systems so they can derive the most benefit for their business. We’re more than happy to meet with customers one-on-one as part of our ongoing commitment to training and continuing education.”

Call Centre
Our Call Centre handles over 900 calls a month from customers on the Canadian Mainline, Alberta System, Foothills System, Trans Québec and Maritimes Pipeline and Portland Natural Gas Transmission System. Since it’s inception, our Call Centre has received very high marks as indicated in our annual customer satisfaction survey. The Call Centre operates 365 days a year from 7 a.m. to 10 p.m. Mountain time.

For more information on training opportunities for your staff, contact our Call Centre toll-free at 1.877.920.PIPE (7473).