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Ebilling on the Mainline - "Things just got easier"

  TransCanada is continually striving to make things easier for our customers. Ebilling, which has been available on the Alberta system since October 2000, will soon be available on the Canadian Mainline system. Mainline customers will have the ability to view, print and forward their TransCanada invoice as well as download them into Excel.

Additionally, customers will have access to the billing backup reports that can be downloaded and emailed to others. As TransCanada publishes the invoices and reports for ebilling, customers will soon have the ability to view the historical information for up to one year online.

Ebilling is an alternative way for customers to access and handle their account information. The many benefits of ebilling include:

Lower Administrative Costs

  • Reduce manual data entry
  • Download data to a gas marketing system or Excel
  • Delivery of invoice is not dependent on external sources (i.e. courier, Canada Post)

Convenience

  • Access to information faster
  • Access to invoices online
  • Access to billing backup reports online
  • Ability to send the invoice or portions of it directly to other people

Other

  • More environmentally friendly - reduce paper, by using the information online

Customers can contact their company's NrG Administrator to assign them access to the ebilling service. The ebilling service for the Mainline is available through:

TransCanada is committed to providing a quality online invoice service for their customers. Any suggestions for future enhancements are welcomed. Please send your comments or contact Denise Morey at (403) 920-5516.

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