The National Energy Board (NEB) conducted its third annual Pipelines Services Survey to provide a snapshot of shippers’ satisfaction with the quality of services of major NEB-regulated pipeline companies. The survey was conducted in the first quarter of 2007.

The NEB published pipeline-specific results as well as overall industry results. Overall results indicate that shippers were generally satisfied with the services provided by the pipeline companies. The combined score of TransCanada’s NEB-regulated pipelines (Mainline, B.C. and Foothills) was higher than the industry average on almost every attribute.

The following table lists each of the service attributes measured by the survey in order from highest to lowest importance (as determined by customers). The service attributes were measured on a scale of 1-5, where 5 indicates “Very Satisfied” and 1 indicates “Very Dissatisfied”.

The survey was conducted via a web-based survey tool. TransCanada customers represented approximately 25% of the total responses. The complete survey results can be found on the NEB website.