The TransCanada Call Centre implemented AOL Instant Messaging in 2007 as a result of discussions with customers. The instant messaging feature provides customers with additional direct access to TransCanada Call Centre staff. Customer feedback indicates that this feature is a great success and has been particularly helpful in working to facilitate communication to complete daily nominations activities.

“The implementation of instant messaging has decreased response time to nomination and confirmation issues,” says Dale Neville, Call Centre Supervisor.  “Prompt response to these issues is critical to meeting industry timelines and ensuring customers' gas gets to market.”

For more information on AOL instant messaging, contact our Call Centre toll-free at 1.877.920.PIPE (7473).